Privacy Policy

Last updated: December 2024

This Privacy Policy describes how livestalhp B.V. collects, uses, and protects your personal information when you use our website and services.

1. Data Controller

The data controller responsible for your personal information is:

livestalhp B.V.
Beukenlaan 201
4860 IF Breda
North Brabant, Netherlands
Registration Number: 92746153
VAT Number: NL916273845B112
Email: privacy@livestalhp.top
Phone: +31 202669214

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when:

  • Filling out contact forms on our website
  • Requesting information about our services
  • Subscribing to our communications
  • Creating an account for our services
  • Contacting our support team

This information may include:

  • Name and contact information (email address, phone number)
  • Company name and job title
  • Billing and payment information
  • Communication preferences
  • Any other information you choose to provide

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on our website
  • Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Providing and maintaining our cloud infrastructure services
  • Processing payments and managing billing
  • Responding to your inquiries and support requests
  • Delivering technical support and customer service

3.2 Communication

  • Sending service-related notifications and updates
  • Providing information about new services or features
  • Sending marketing communications (with your consent)
  • Conducting customer satisfaction surveys

3.3 Website Improvement

  • Analysing website usage and performance
  • Improving our website functionality and user experience
  • Personalising content and recommendations
  • Troubleshooting technical issues

3.4 Legal and Security

  • Complying with legal obligations
  • Protecting against fraud and security threats
  • Enforcing our terms of service
  • Resolving disputes and legal claims

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

Consent

Where you have given clear consent for us to process your personal information for specific purposes (e.g., marketing communications).

Contract Performance

Where processing is necessary for the performance of a contract we have with you or to take steps at your request before entering into a contract.

Legitimate Interests

Where we have a legitimate interest in processing your information (e.g., for website analytics, fraud prevention, or improving our services).

Legal Obligation

Where processing is necessary for compliance with a legal obligation to which we are subject.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Cloud hosting and infrastructure providers
  • Payment processing companies
  • Email and communication service providers
  • Analytics and website optimisation services
  • Customer support platforms

5.2 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal proceedings
  • Government requests or regulatory investigations
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access, use, or disclosure
  • Accidental loss or destruction
  • Malicious attacks and data breaches
  • Unlawful processing

Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you of any security breaches as required by law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Providing ongoing services to you
  • Complying with legal, accounting, or reporting requirements
  • Resolving disputes and enforcing agreements
  • Protecting against fraud and security threats

Specific retention periods:

  • Customer data: Duration of service agreement plus 7 years for legal compliance
  • Marketing data: Until consent is withdrawn or 3 years of inactivity
  • Website analytics: 26 months from collection
  • Support communications: 3 years from last interaction

8. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

Right of Access

You can request a copy of the personal information we hold about you.

Right of Rectification

You can request that we correct any inaccurate or incomplete personal information.

Right of Erasure

You can request that we delete your personal information in certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your personal information.

Right to Data Portability

You can request that we provide your data in a structured, machine-readable format.

Right to Object

You can object to our processing of your personal information for marketing purposes or legitimate interests.

Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at privacy@livestalhp.top. We will respond to your request within one month.

9. International Transfers

Your personal information is primarily processed within the European Union. If we transfer your data outside the EU, we ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules for multinational companies
  • Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification (if you have provided your email address)
  • Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
livestalhp B.V.
Beukenlaan 201
4860 IF Breda
North Brabant, Netherlands

Email: privacy@livestalhp.top
Phone: +31 202669214
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (CET)

You also have the right to lodge a complaint with a supervisory authority, particularly in the EU Member State where you reside, work, or where an alleged infringement of data protection law occurred.